Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
! b% G1 m" H, j& n•        Identification and replication of software defects  
' Z& k( C/ c- t0 K4 L, ^. p7 X•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
, g. ^! b# Q/ o* o•        Trouble shooting client network issues
•        Optimizing system configurations  
6 U# T- {! q4 d9 B& g7 f; R1 f. R* V•        Low key software development tasks (not a requirement)
7 Z/ ]8 b' n  [•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
; g0 P' D* g6 {  F9 u" b) G•        Work evenings as required
Skills and Knowledge Required
5 \; f% a; m0 }, e( M4 r. P' M•        Customer service skills
4 G6 _3 ]9 K+ w3 K- l+ Q% d•        Technical writing skills
6 R' u% ]3 l. s* j1 j# c•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
, q9 H1 I! Y7 y1 P) J! m& M3 }•        Excellent interpersonal and team skills
  H1 j9 @4 C1 {•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
3 x: f/ u/ O9 W. ]•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.