Jost post: Service Desk Analyst, Applications Support

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Service Desk Analyst, Applications Support
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& A! s- M+ ~6 N, C  N/ WSYSTEMS ANALYST LEVEL 1
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Restructuring & Government Efficiency , Edmonton - The Government of Alberta has a strategic goal to share common Information Technology infrastructure and services across all ministries. Through the Restructuring and Government Efficiency (RGE) ministry, an infrastructure has been established for the provision of government-wide computer services such as email, file, print, applications and web services. Currently, we are recruiting new team members for our Applications Support group within the RGE Service Desk, located at the Infrastructure Building in Edmonton.
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As an Analyst in this unit you will have the responsibility of providing technical support for both in-house developed applications as well as off-the-shelf purchased software. Working independently and as a team member, reporting to the unit lead, you will initially provide support for two web based cross-government applications (ASAS and APC). Members of the Applications Support team will eventually be expected to provide first and second level support to a wide range of applications across multiple development platforms. Other areas of responsibility include support for desktop computers, laptops, and networks. Utilizing your well-developed problem solving skills and effective communication skills, you will assist end users via phone and remote control software for I.T. related problems.

1 Y+ j) K2 s  L: JAs our service is 24 x 7, you must be able and willing to work shifts. Shifts will generally be 12 hours in length and consist of approximately 8 days and 6 nights per month. There will be some 8.25 hour day shifts scheduled for cross-training and backup purposes.
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% h* {/ R; U0 [5 YQualifications: University graduation in computer science or completion of a recognized computer related diploma/certificate program with 2 years related experience.

, Y  S% Q, }+ o: M8 PRequirements crucial to your success in this role include:
- Intermediate to advanced proficiency with the Microsoft suite of applications
. Z  U# D2 y9 \/ H- Y6 I0 T+ c8 H- Troubleshooting experience with Windows 2000
+ D8 w) f9 {. D# G. H) I- Some troubleshooting experience with Windows XP
- Experience troubleshooting web-based application programs (SharePoint and Red Dot experience would be an advantage)
9 s, [  F* t" a8 l! ^- Strong client service orientation and a commitment to providing prompt responsive service to address immediate customer needs
& J  a3 f: L1 B$ _& u8 H# W: v4 ~- Strong problem solving skills
2 T& y  q9 a8 Y9 t/ x2 j! Z- Effective written and oral communication skills
- Ability to work both as a member of a team and independently
- Excellent time management skills

1 {  Q- t' X1 l2 sOther desirable experience:
- Working knowledge of various application platforms
- Working knowledge of server tools and domain administration support

$ l  G: n$ c/ c9 r7 W( b( |Equivalencies may be considered. Final candidates will be asked to undergo a security screening.

This competition may be used to fill future vacancies with the Government of Alberta.

2 p* g- g6 V" Q- X9 ~9 zSalary: $44,040 TO $66,048 Closing Date: November 9, 2005.  
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Competition No. 030702-IN
Open Competition  
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Online applications are preferred. To apply visit www.gov.ab.ca/jobs or submit your resume quoting the competition number to: Alberta Restructuring and Government Efficiency, Human Resource Services, 9th Floor (South Tower), 10030 - 107 Street, Edmonton, Alberta, T5J 3E4. Fax: (780) 415-4764.