转贴如果妳受電話公司的氣(From chineseunb)

dafeitu · 发表于 2005-11-22 10:06

不管是BELL CANADA，ROGERS还是FIDO或是Alaint，都是受加拿大CRTC机构管（Canadian Radio-television and Telecommunications Commission）的,以后大家要是有问题他们CUSTOMER SERVICE不给及时解决,就跟他们说你要COMPLAIN 到CRTC，他们就不会不理你.
有人曾经家里电话（BELL的）坏了，等了10几天都没人修，后来他又打电话过去那边的人跟他说下个星期会有人来,他只是用很平静的语气说,I want it fixed by this afternoon,if no body shows up,by 5 o'clock,i'll file a formal cmplain to CRTC.
然后电话里的人马上就说好好我们下午就过去,结果放下电话半个小时,BELL给他打电话问他在不在家，他们过1个小时就到

CRTC WEBSITE：
http://www.crtc.gc.ca/eng/welcome.htm

这个是普通的COMPLAIN LETTER,给XDJM们做个SAMPLE,以后谁要写可以参考下！！！

To: Canadian Radio-television and Telecommunications Commission
From: XXX XXX XXX, FIDO cellular customer
Title: Complain about the EXTREMLY POOR AND RIDICULOUS Fido service

Dear Sir/Madam:

My name is XXX XXX XXX, and I am writing to make a serious complain about the extremely poor, unfair and ridiculous Fido cellular service that I have received, as this is driving me crazy right now.

I am a faithful Fido cellular customer, I have been with Fido for about 1 year already, I have been paying all my bills on time. But recently I received my mobile bill for over $1000.

I requested for Fido to Fido long distance plan (additional $10 per month to existing plan for Fido to Fido nationally unlimited) in September, and I was told that my service would be active in the next day that I made the request. By the exact date of Oct 27th, 2005, I received my bill, I looked at it, and it was over $1000, which is unbelievable.

1st time called: I called the Fido customer service representative immediately, he told me it was their mistake, as they probably could see the recorded date of service requested, Fido didn’t put me on that plan in the system. I was told I would be put on that plan right away and received credit for the wrong amount.

2nd time called: The next day, I called again to follow up, but surprisingly another representative told me that nothing had been done for me, but she would do it again for me.

3rd time called: I called third time to make sure that my balance was corrected in the following week. The representative gave a very bad attitude, said Fido didn’t even have that plan, and I was rudely told I have to pay the amount immediately. This is ridiculous, Fido customer representative doesn’t even know what kind service they have!

4th time called: I called again in the same day, another representative told me he saw my request for the service and the amount would be reduced in the following week as their system had some problem right now, and he will send me another bill.

5th time called: Three weeks later, I got that bill. I thought that my problem should be fixed, but this week, to be exact, Nov 15th, and it was still $1044. I was really angry and I called again. The representative told me that I was only under Fido to Fido local plan, not national plan. He could see my request, but it was not active yet, which should be active long time ago. He told me that the request might be sent to the wrong place and he would send again for me.

Up to now, my problem still has not been fixed yet, and I am really disappointed and angry about Fido service. I didn’t see a hope of when my problem will be solved. Please DO help me. If you need any further information or you need to see my bill, please contact me immediately, I will be more than happy to provide that.

My contact info:
XXX XXX XXX
Tel: 1-XXX-XXX-XXXX
Email: XXXXX@XXXX.COM

I am looking forward to hear from you soon.

Sincerely Yours,

XXX XXX XXX
Nov 15th, 2005

华胥 · 发表于 2005-11-22 16:36

发帖就支持支持

pengjue · 发表于 2005-11-22 16:58

好的,以后受气时记住了~~

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转贴 如果妳受電話公司的氣(From chineseunb)

转贴如果妳受電話公司的氣(From chineseunb)