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Customer Help Representative - Edmonton – ADV1474
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About TELUS
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2 o% T* X: T% ?/ z2 bTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move. 5 h0 T: Y* ~1 y/ l# D( {* F0 P
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Key Responsibilities:. k. q' s, u: L& W
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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.* d/ x2 i/ ?+ z# q
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2 q9 b: C- A# u6 p+ WYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential. / L- ?1 m: C8 ~& v5 Q% {
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8 e+ C; R! U9 C In this position, you will:
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Provide service to TELUS customers.
# t$ E1 v& Y* ]9 h5 J. o% eIdentify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
" F5 L; Y7 U* ]$ G% r$ B3 YHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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In return: d4 M/ W/ V9 x1 V g8 l* {
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8 `; \5 x. H. n! E( A) [You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.0 l/ D6 s I' n7 s) H L- q/ E
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% [* [+ Y* ? G$ V3 g# F' m+ `& lQualifications
4 K9 v* j8 L# V( q( O* LRequired Knowledge:
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Technical knowledge of data/IP products and services.; e4 o; l9 X7 Q/ L8 J
Technical knowledge of voice products and services is an asset.7 Y* |- f2 `5 e' t; F( Y# J
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
% W$ X+ Q; h/ P4 S M9 a$ bFamiliarity with trouble reporting systems is an asset.& q4 T/ d( B7 ?, M- p; B
Successful experience in a customer service environment.
4 B$ ]$ D; U8 C/ g, dWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset.& Z3 t5 V$ j8 `$ {/ c& z/ G; O
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Required Skills and Abilities: ^7 B, V- e L% E
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Must have exceptional interpersonal, oral, and written communication skills.8 G: Y3 u3 _6 ]8 H
Strong problem-solving and trouble-shooting skills.
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Must maintain a high degree of accuracy and attention to detail.
4 y! q. @" g- @, V4 B, B6 \Ability to effectively compile and analyze data and make sound recommendations.$ T) Z2 w; v' w' R
An aptitude for recognizing and creating sales leads is an asset.
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' F4 ~- i/ ^, Y7 O Additional Requirements:
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Reliability and regular attendance is essential.( A/ v3 V. e( `7 @5 W
Must be able to work in a measured and monitored environment.
, T0 s0 J% ]* a. H: [Ability to work efficiently in an environment with limited ability to move about.
2 U' C5 }% E6 n' E) j: WMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
& X+ p- T* O+ K% TThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.! t; z- `: y0 R3 I, z# w9 l
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TELUS Values in Action
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TELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;) P; P' u4 |, i' M
4 T# P' m4 f! x( N; Z \1 bWe embrace change and initiate opportunity5 Y0 n/ p& @( l: h3 z7 \
We have a passion for growth
* U& S; I4 I0 w! B, n( d5 x1 QWe believe in spirited teamwork8 u) z7 o& Q9 e1 K: m
We have the courage to innovate
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* }+ B, ]' @. V& P2 Z) U SAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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