Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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* S" w, ~5 v+ W9 SThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

% _) R/ p6 K; ?! F; ], C: VJob Responsibilities:
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% ]: k8 t' N  B# E( c4 sReception:
% v9 Q5 p; B( U3 h•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system

. d4 T1 _, ^  n: G; T$ WAdministration:
3 p8 Y. N$ Z/ T- P•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
•        Update and maintain databases
•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
8 F& C8 g. n( u$ F6 e. ?•        Process payments and complete weekly deposits
: Z" Y" y" ]0 w& A•        Write and revise business correspondence and forms
8 g' Y$ `. I4 ]# \2 f2 K•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
0 H. ~+ A; L9 W1 t; ]•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:

( A7 A. ~* S9 L% ~' V% S•        Minimum two years experience in areas related to office reception and office procedure
8 B  _! Y) V% Z, b# A% h  j" b4 u  c•        Proven experience and proficiency in Microsoft Office including ACCESS
9 L* x7 Q) o* ?/ E. ]•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
% Q* W5 g5 Y$ U1 d•        Able to interact positively with a diverse population
•        Strong customer service skills
•        Strong organizational skills and abilities
2 \+ f- [: r3 W$ n- C) g•        Knowledge of HOMES database an asset

How to apply:
% c9 \3 l- m7 X/ c$ YPlease submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
3 D9 M# V, }1 y5 \8 a( wFax: 780-425-7467
  a/ X1 N% [& M1 ~5 P( TApplication deadline: October 22, 2010