Call centre representative-ATCO

又见炊烟

If you think it matches with your skills and experience and you need
5 O) I6 c% x3 X; v% C& L% Fassistance to apply for, let us know and we will arrange for an
appointment with one of the counselor.

Level II - Call Centre Representatives (Permanent)
Competition Number: 65A11 16
Job Category:Customer Service / Call Center
- G) v) \* I. D+ |" h* a6 cPosting Date: 4/7/20112:13:00 PM
Closing Date:5/31/2011 4:30:00 PM
Job Location: Edmonton
. U! v% c6 M( W# z, s
+ [: W4 U5 F# m  t. G  @DESCRIPTION

  y4 x5 w$ g- h) PAMENDED - April 26, 2011
ATCO I-Tek is currently recruiting qualified permanent part-time
(16-30) hours per week, Call Centre Representatives to work in the
Call Centre located downtown Edmonton . The pay range is from $14.83 -
$ 18.83 per hour.
. `' Y3 ]% }0 qShift Differential: additional $0.80 per hour for hours worked on
Saturday, and $0.96 per hour for hours worked after 5:00 pm.
7 Y) j6 A. v# w/ r% d
! m( }& l6 V2 n
9 E# b: \  {5 s6 Z0 I1 rThe Level II – Call Centre Representative assists customers by
responding to
residential, commercial and rural account and/or service inquiries or
complaints received by telephone. This role is responsible for
" K1 O) z! X  ~6 `delivering
( ^" {6 u2 A7 hexcellent customer services by focusing on first call resolution.

7 e1 D( x: Z+ W% ~6 [

) y8 Z- s7 `0 i( DThe Call Centre hours are Monday - Friday; 7:00 am - 9:00 pm, and
Saturday
8:00 am - 4:30 pm. Closed Sunday, and ATCO Stat holidays. All Call
" n5 ]4 B; f8 [( M2 s+ I. b( R$ XCentre employees must be available to work all hours of the Call Centre
for
/ e8 H! w) I, W5 k  escheduling purposes. Work schedule will fluctuate.


! V0 l% _5 ~+ o4 u$ O# B9 q
This position is administered under the Canadian Energy Workers
; }7 l9 m: Q) q. e4 Y$ w4 w* ]Association
, T$ P0 B( f* ~& i* c$ QCollective Agreement, Job Posting provisions.
4 g5 U6 n; P! F* C$ J( v
RESPONSIBILITIES
1 K, q9 m, {! ]" @  ?
- Responsibilities included but are not limited to:
, H, \3 K0 [2 d) B: u- Respond to customer residential, commercial and rural
account/service
( x* T( ?% s( _& R$ m- s8 Winquires.
0 K3 w7 j, e3 j  R, z- Solve a wide range of customer issues in a dynamic, high volume
and
/ H# F8 J  S0 f  [fast-paced environment using initiative, creativity and
: `+ `" o2 Z( {6 |/ r; Zdecision-making
skills.
- Up sell, Cross sell and retain customers is mandatory.
- Provide information to customers relating to energy management.
- Calculate customer bills by performing complex rate calculations
while
( X6 t2 ?9 ^* o9 f- _  r0 Tusing a thorough knowledge of various rate structures.
- Explain customer bills to a diverse audience.
- Investigate, analyze and respond to inquiries concerning billed
amounts, account status and receipt of payments.
% ]$ o% d7 e% z% F- f- Process customer account information in a measured real time
2 g  a* J! a4 y8 C6 Kenvironment.
- Provide caring customer service to all customers.
- Defuse potentially unproductive interactions with irate
' X: B  O- s6 g' j7 h0 s/ @customers.
- Respond to emergency customer service calls in potentially
* N. b2 N, c& V5 A( C4 N; G$ }  Flife-threatening situations.
! \( O1 s2 j: u  X- Work with minimum supervision.
) t9 v0 }+ l. I- Understand and abide by governing legislation, codes and
compliance
plan.

QUALIFICATIONS

4 m  `# L- e* d5 b6 e* ]- Grade 12 Diploma or equivalent (applicants will be required to
provide
proof of education)
- Successfully complete the Call Centre Simulation Assessment(s)
3 W7 t6 O# I7 e- Proficient skills in PC office applications (i.e. MS Word) and a
working knowledge of Windows XP.
9 H' R4 J5 O' j; R  D- Proficient keyboarding skills.
7 t& `" I; F0 a2 b6 J/ I- c( @- Call Centre experience desirable.
: h9 N3 o( t8 H7 c, X* i- Demonstrated reliability and ability to work rotating shifts.
) {+ a. H7 W2 `3 g1 Q- Effective professional written and English verbal communication
skills.
( ?' [8 d5 H3 Y# L7 x- Flexibility to perform in a dynamic work environment.
* a% F' e4 n, _+ j1 }  j- Positive interpersonal skills to thrive in team orientated
environment!
- Accurate and attentive to detail. Strong mathematical aptitude.
- Demonstrated ability to work as a contributing team member.
- Ability to apply appropriate judgment in the management of
. U( O( n7 {) f+ kconfidential information.
- Clear Criminal Record Check.
, I5 k# i! ]+ I2 p# p% U% M
! S3 N" q5 w1 G! l# {) hGood luck,

Karuna Bhavsar

( q! r& E' h2 l! s" i! h: AWelcome Centre
Supporting Aspirations Connecting Dots
4 B6 O  B, f% F4 r6 V
+ G  I* A! U& {- c8 S#335,TowerII
Millbourn Market Mall
1 v2 `* U2 y  K( R8 `! s7609-Millwoods Road
Edmonton,AB T6K 3L6
Phone # 780-462-6924
Fax # 780-466-6594

flyingpig

这倒是个练习口语的好机会

熊猫真真