Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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! N9 E" ]* Y% H" |2 P+ b4 Q' c$ ?Job Description
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; b% p$ L0 p' E7 QPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)
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. D7 I. q# R4 ?/ t$ B( pPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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  k" a, P( k9 S: G- r7 PKey Responsibilities:
$ c9 q" A2 t6 l( q3 `•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
9 O5 y2 o" W0 F9 Y•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
5 p& V  p$ G1 F( v•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
; d/ J. h% p: T•        Maintain front counter service files
; i& v5 Y  x: f4 }/ q% y+ F9 C•        Perform general office duties as assigned
& i; W' D* B, }: ]* h' H•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
. ]5 b4 }2 x: r/ K! Z8 [•        Fluent in Mandarin and Cantonese as an asset
2 d( Y8 f: i" ?$ K4 h•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
- S# R/ H8 k* ?1 ^•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
Qualifications:
! |; Q3 D- N( D) {' r•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
4 I/ O3 x& M! ?( I8 P•        Ability to work well under minimal supervision
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( s$ r1 r" W6 z7 I: RPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
& ]) H( R. E  a1 Q7 w& ~7 uNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
% D; F8 j  m& E+ d谢谢大家。