Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
+ m0 d$ y! ], r3 w- V) ?- b! F+ k+ kEmail: whg7104@whg.com

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Job Description:
Job Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
8 p# J& K( A# Y, T$ l  [/ f% @3 |•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
  c" L7 l1 l, r/ K; i( V3 X•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
- x! b) |. s& H/ V, k& m•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
" [% N- k$ i3 E•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
$ I; z/ w. P: Z( R7 e; y! G•        Leading and coaching to provide exceptional guest service.
  N7 T+ x* n' z1 o3 d) g•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
/ V* X. B: y/ w# W) A% V9 k/ Z•        Attend Cluster meetings.
* c+ t9 i+ ^6 e: ]( `•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
- R6 E! K4 x' S" r( z- j$ ^8 o•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
9 z/ r/ {" C, h  V0 U•        Handle any issues dealing with high speed internet in guest rooms or business center
2 G; U+ ~* B  ^/ N•        Maintaining front desk floats, and FOM float
2 D0 M* r. K  ~- `2 o•        Any other tasks assigned by the General Manager
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$ y  s1 r9 [% ]Requirements:
( F1 P1 ~# @- x4 t: S9 t•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
3 F) e+ v. P* R• Ability to deal with all levels of management, staff and businesses in a professional manner;
- Y& ]$ ^9 X( M# x6 N# ?9 p• Ability to lead and develop;
2 {, p, Z9 C5 X3 w• Background in the development & execution of business and operating budgets;
' o7 ]/ w+ |0 \5 v• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
6 C5 m: i$ O) F4 ]5 [; h! q• Ability to work within deadlines;
2 p! B6 H* w8 L! [9 D# u• High level of creativity and innovation;
; e7 a* G( i! ~8 G1 o2 U; p$ M• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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5 s* z( @: H; l+ gAdditional Details
9 E. _: q$ i5 j: J% n6 m- O# i" iJob Available: Immediately
$ y: R# s+ [7 V7 UBonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
Management Position: Yes
; ^$ j7 g+ r" N" M/ JEntry Level Position: No
5 j7 s: ?) G" @6 B/ o, D( z" ]1 jIndustry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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