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The Opportunity
/ ^2 s8 e; F8 f+ n! N0 gTitle: Process Authority
% \, s- w! x5 K$ H3 @( jBusiness Unit / Product Line: Solution and Tech Consulting Group International , j- h6 ?- K4 l, f9 {( a
Reporting to: Lead Strategy Consultant 3 }+ N% o! M; [+ V, z3 N
Location: Beijing, China
4 ?" e$ R" S/ |" R' J$ |$ w3 KTravel: 0 - 25% 4 ^8 I6 M* B) a+ B
Overall Objective 8 e0 g$ G, ~. w3 j7 j
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• Act as the ‘bridge’ between technical, business and Client teams to ensure that business requirements are appropriately reflected in the workflow solution being developed for the Client
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- r" b0 N2 N, o1 m2 X) ?& p% |Responsibilities
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• Manage and lead a single team or several smaller teams of consultants to define the optimal workflow for the client for the solution that they have purchased. This workflow will be an appropriate blend of industry best practice and will make optimal use of the Fair Isaac technology being used to deploy it. ; K. F4 d& Z9 }4 [% {5 S
# T. J( k% R# S8 p• Use Fair Isaac tools to design and develop workflow to defined specifications % y2 {: s1 U2 k: X* N0 b
" U/ ^2 Q' h& }/ h• Take responsibility, as directed, for the identification, proposal, and winning of further business for own consulting practice or organisation
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& a/ U5 k+ P$ L( r. a, ~• Take an active role in the development of other staff / Z* r4 U6 ~# q9 d; w6 h. J% k- U
+ y3 p8 N* ~! n: V1 r3 Z2 W• Ensure that comprehensive project, quality, and risk plans for projects of a complex nature are prepared and maintained
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4 Z6 b; L; q/ Z' k- r) V• Devise solutions and recognises commercial opportunities across a very broad front and shows the ability to take action to exploit opportunities that will have a measurable effect on profit/operational effectiveness
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• Participate in a change management programme to ensure that any changes to the defined solution conform with the overall workflow solution and are appropriate, in terms of best practice
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• Provide support to the team who will act as the implementers of the workflow solution developed % Q5 \# v/ y& O: G: N3 q Z, J
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• Utilise technical overview knowledge and practical experience to give leadership to multi-specialist consultancy projects
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• Rapidly win respect from both clients/users and professional colleagues and develop a reputation for sound judgement and effectiveness in a variety of organisational cultures & @( s) S2 I. D4 I
4 k. R: R, z# b, {9 w0 z/ k• Command respect for excellence and be considered, by the wider IS community, an expert within areas of specific knowledge 3 w; d0 p/ E: D* Y+ J! x8 h& ^
• Continually maintain own knowledge at the highest level ! q: ]- r5 J6 d" p3 v, t" i
5 H( e U2 k0 f0 [% M2 v0 G• Monitor and control team performance against plans
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• Ensure that significant problems are identified at the earliest opportunity and that solutions are identified and implemented in line with the change control process ( w- f1 b' ~8 e9 N) R
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• Lead one or more large project teams, developing and maintaining manpower plans for the staff involved, and monitoring the deployment of individuals to ensure that they are contributing effectively whilst developing skills and experience
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# L) c4 p0 W/ R3 D% @• Liaise with other managers within the IS function and within the business; manage : c6 c( f J4 |+ [1 p# U/ D
expectations for projects / h5 p5 S( M& P+ ]8 X
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• Actively contribute to the annual planning and budgetary process for the IS function
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• Participate in the implementation of the IS infrastructure, including standards, methods, guidelines, techniques, tools and control structures
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+ @" d; u( q/ t1 f• Produce appropriate documentation to support these processes ! F" v5 g' z: V' n
Relevant Skills / Experience
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• Educated to degree level in a technical or business subject or holds an equivalent professional qualification
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! \! _+ J3 w$ T/ U$ G$ \/ M• Three to five years of exposure on client facing projects, preferably in a consulting or business analyst type function " K7 V9 {8 s" J; O5 D
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• Solid understanding of the end-to-end project lifecycle , w2 g; V3 I# i( D7 |- R8 I* ]
* O( P; @0 S3 M$ V6 j/ F& k! W• Ideally from CRM / Customer Fulfilment / Workflow / Call centre / B2B / B2C / BRE product sectors . R% b$ ^& Z# P3 K+ |7 W9 H
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• Three to five years of financial services / banking / insurance, particularly around the Applications / Originations domain would be a distinct advantage ! U8 B* Z* I, n+ \ U
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• Proficient in all aspects of Project Management and proven record in participating in large-scale projects ' g3 T6 P: H% m5 e9 Z% c6 B/ `6 Q
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• Demonstrate high standards of professional behaviour in dealings with clients, colleagues and staff : V/ e ]) b" X& F, U. h. m
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• Comprehensive knowledge of relevant development life-cycles 8 v' t1 R# }3 ~- O
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• Able to take significant responsibility and shows skill in the management of change
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• Demonstrable reputation, possibly within a professional arena or industry sector, for competence and stature within own area of expertise ' [5 g' X6 L4 U; r& d. Y0 _5 G9 m
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• Demonstrate a thorough and wide knowledge and experience of business and commercial practice in the sectors in which work is undertaken
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• Good familiarity with Core methodology and technologies - RAD/DSDM, Oracle/SQL Server VB/C++/Web/Java ,UNIX/NT % q" [: N3 e6 d0 G- R
& `8 D2 q, ]6 o Y' j7 G• Fluent in written and spoken Mandarin as all Client communication will be in Mandarin 8 l# {' }& b7 r5 k& E+ K
- r2 W; ?$ E5 c) J/ a2 q1 {• Fluent in written and spoken English as all internal and colleague communication will be in English / i6 _2 M; `/ i2 T" R9 i8 j7 N4 i
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Personal Characteristics , T8 d9 D4 f' S: N( m
5 Z* k- z( n B$ M2 l• Well-developed problem solving and business analyst capability
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• Outstanding communication skills, able to meaningfully connect with various stakeholders, e.g. Clients, internal Fair Isaac management, internal project resources, industry contacts etc
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0 @) ^3 i. ~# b& `" T8 G# u2 T) M! @• Ability to facilitate group discussions and ensure group participation in problem resolutions & q9 `; t0 [* u
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• A professional and personable demeanour
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" ?' W5 J# I9 |" l) k! c• Results driven with a strong focus on providing quality solutions
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+ h5 v% c; M! |' c! C• The ability to rapidly build strong relationships both internally and externally . F/ a c' z; f$ n' o4 d$ r
6 _# f Z" l- z" G& l% a• Self-starter with an entrepreneurial approach to achieving objectives
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• The ability to nurture more junior members of staff and achieve buy-in c8 b4 j1 a! ~4 r! l; `5 D& a; W: j: W
8 T( Y4 C' D9 d' U: U& E1 D- Y C8 C• The ability to use one’s own initiative to drive projects forward
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! O8 t' P% ]' O. k' e a( C$ O• Forward thinking with a problem solving mentality
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9 j! Y1 `3 l6 K& Z4 ~% z0 C( F• Team orientated & H' Z3 z5 _7 `! z
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The Opportunity
C) K3 X0 }8 @6 y. s; V' sTitle: Solution Delivery Director, China * d6 Y; s7 I, a% n
Business Unit / Product Line: Professional Services * @, p$ e3 g0 u* }
Reporting to: VP of International Professional Services . F' e' Y* r- c, _
Location: Beijing, China 4 r! v! P' o$ o: u
Travel: 30 to 50% ; z+ b7 J3 ]# U* D0 S: |
Responsibilities : X* A+ q# Q7 u }3 C% o
ABC’s International Solution Technology and Consulting Group engage with Clients across China regions delivering complex enterprise-wide solutions primarily in Financial Services, Telecommunications and Insurance industry sectors. Project sizes vary from a few days to multi-year engagements, all delivering substantial business benefits to Clients looking for the best products, solutions, project delivery excellence and on-going consultancy services.
% E) N! Q% `* U" L+ q' tThe role of Solution Delivery Director, China reports directly to the Vice President of ABC’s International Solution Technology and Consulting Group. Working closely with the Chinese management team, this person will be responsible for growing Professional Services revenues through all consulting offerings, setting strategy and growth plans to meet the expansion of Fair Isaac’s capabilities in the Chinese marketplace and ensuring delivery excellence at the Project/Programme level through the clear demonstration of leading from the front and by example. ; Q% X3 [ J* P
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Relevant Skills/Experience 3 l; _, r% {; V1 k$ i7 S$ j
The successful candidate will have: " m, H8 \- x" U9 P w l
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• A strong and demonstrable track record of managing project teams/programmes of work in the successful delivery of complex USD1m+ projects on time and on budget
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; p) s4 t5 {- d s5 a# `' A• Bachelor degree in engineering, computer science, or other relevant disciplines, MBA preferable
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; C! T% A( i+ }• 10 – 15 years working experience, with minimum 3 years or more in a senior customer-facing consulting role
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• Ability to work closely with project stakeholders and client executives in order to successfully implement the clients’ vision ' I& @ l) C1 L
- i. R: L* n. R$ s3 Y( @. q7 A8 s• Significantly participated in business development/sales cycle with a proven track record of expanding or extending existing client accounts through additional consulting/delivery offerings $ B+ g/ B. }3 l2 M# i S
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• Strong business analysis background, skilled in requirements gathering and business process modelling
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6 y4 @2 ~1 I$ k2 \5 {( c• Successfully built and maintained relationships with partners/3rd party consulting organizations 9 F( A, \" M3 V+ d
: {) \8 G6 j9 i• Proven success in improved client satisfaction through delivery excellence
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• Experience of solution delivery within the financial services industry, particularly within credit risk, collections and recoveries or fraud management, is highly desirable & S' i7 i# n) F6 |! J' @. i
, @5 H' N7 x( u. P• Accountability for both operational and financial success of the implemented solution and associated project work streams " ^2 Y5 C; `+ f+ W/ b
' }5 j# b4 L$ B s, W. ^8 {• Demonstrable competence in the recruitment, development and retention of large delivery teams
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* _ e. T7 P- z• Ability to lead multiple, diverse teams, working under pressure to meet aggressive budget and schedule targets ; N: d8 N( N* B! J7 @
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• Calm, measured, collaborative, persuasive and reasoning attitude, yet with a healthy dose of self-confidence
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5 R. O. n% t5 ~: M+ j• Experience in continuous process improvement
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1 ^) V5 k) U- u: J• Superior written and verbal communication skills
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: V4 ]+ ~/ E, ~0 N) o' ^5 YThe Position 0 [ N# L: {: k# W4 T& ~& J! T0 @
Title: Analytic Science Consultant / Manager s0 D8 W1 n3 V
Business Unit / Product Line: Consulting 0 c: S6 A8 w3 U$ \7 ^
Reporting to: Vice President, Analytic Science
( y, \- d& R8 I4 V' k3 iLocation: Beijing, China
8 V! L+ n, y/ ]. T( _- ITravel: 10% – 25% & w6 G/ O% p {
Overview ! Y- B9 ?% q! D* j
Be the primary analytical contact on Analytic Development & Basel II consultative projects with overall responsibility for the project and client management from initiation, through development and final delivery. 0 C# `0 ~! I) \
Responsibilities 8 `% T8 Q( r- F ~! A! x5 ?; A
0 x4 V I( d: t' @• Review and ultimately own the development methodology for the various Basel model components (PD, EAD and LGD) with consideration to Long run estimates, confidence intervals, validation and meeting the various Basel compliance obligations 6 C: b% |% o3 q8 H# X. q$ T" j5 r
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• Providing a full end-to-end consultancy service over multiple concurrent projects including the provision of general consultancy to support clients in their implementation, monitoring and on-going use of the delivered scores / models and to support clients in their Basel II waiver applications to include specific areas such as use test reviews / compliance & governance.
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• People management and development of a team of project analysts / consultant and managers.
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% v# N4 T2 H; m" k! }) n• Support the growth of Fair Isaac’s China Operations in the delivery of its Analytical offerings $ m9 u$ M3 j' i$ l9 }. ]: O
6 Q( R" p; R U• Provide overall project leadership across all Fair Isaac functional areas, ensuring that the client sees Fair Isaac as a cohesive, integrated team.
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• Manage project scope, project plans and resource requirements for each project & E5 N: ~" @" ?( a
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• Act as the central point of contact for the client and oversees all Fair Isaac project communications
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7 i; y( i- G8 A" \# C- s• Manage client expectations for the project; ensuring that Fair Isaac business needs are met throughout the project. & u3 v% J# J0 U- y
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• Proactively manage efforts to maximize Fair Isaac revenue, maintain client satisfaction, and quantify project benefits delivered. , W* c# G8 m5 y
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• Performs key project control functions: managing internal revenue forecasting and claiming process, internal management updates etc. 5 ?. o1 F( |' A+ l! S
: ^/ v; L F1 g• Advise clients on the most appropriate solutions for their business needs
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1 e) K1 ] ]( Z# D• Forge consultative relationships with new and existing clients / ^8 x! }% S; g2 ]
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• Manage a number of different projects simultaneously, of varying complexity and length. Establishing priorities and coordinating work
: d6 \* m2 z$ F5 g( c3 j/ K# U8 Y• Supporting the sales team with business development, client liaison and technical sales support
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Relevant Skills/Experience 1 {0 ? G) B6 v- o
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• Experience gained in Retail Credit Lending in leading consultancy firm and/or bank or financial institution + u* m6 ~3 n Q: L ?1 o A
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• Implementing Basel II Retail IRB solutions, including infrastructure and modelling/estimation components to output PD, EAD and LGD estimates.
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7 z0 e/ U$ s! @$ l( h9 ?" M• Design of Retail IRB solutions to meet the minimum requirements laid out in the Basel II Accord / g- D# ?+ Q2 `6 S7 }9 @0 L
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• LGD and EAD modelling experience
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: Y1 t( b4 X0 D' C( v• Substantial experience in Credit Scoring model development
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• Analysis of the impact of economic cycle conditions on credit risk models and their parameters as applied to retail portfolios
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• Operational implementation of credit scoring models in retail lending covering consumer, mortgages and small business lending.
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• Interaction with regulators on the implementation of the Basel II Accord (preferred)
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• Project management of scorecard development and strategy implementation in Retail Lending
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4 K! E7 }6 o# d8 N( m' F• Client focussed role as consultant, either internal or external to own organisation
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j* E0 B- }+ k+ X) u. z) Y; V• Revenue earning responsibility (preferred)
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) D" W. i3 l% A/ M' w• Economic capital modelling for retail lending businesses 7 u( S& q6 f# z- X2 j+ k" @/ |( t
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Knowledge: 9 t6 _. i7 N8 Z) ^/ r
. t0 m; e& j8 [" ^ e# Q K• Expert knowledge of the Basel II Capital Accord, and in particular as it impacts retail lending businesses and portfolios
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• Know-how of practical implementation of Retail IRB Systems that would conform with requirements of the Basel II IRB approach. 4 c/ s+ N) u' h8 \" \ l
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• Insight into know-how of making internal use of PD, EAD and LGD to business advantage (best practice) and satisfying the Basel IRB “Use Test”. & B/ f; J5 ]/ ^! C' \ h2 a
) [% Y+ l5 y0 u• How to use industry-standard statistical modelling tools for retail lending modelling, analytics and decisioning 6 X. r! X$ t$ j/ [- T5 ^; T* M
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• How the Basel II Accord implementation could impact the competitive positioning of clients and which client profiles would benefit most from B2 consulting services
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+ H& s' M' _4 |; E. |• Expert in client’s credit risk management processes, organization and risk policies % R" \7 \3 i! i9 u7 V" a3 w
- J5 g9 N2 A) U4 f2 k- W• Strong communication skills in both English and Mandarin + C; I( ~2 h" e1 w/ E
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Competencies For Success ! I' @2 n+ O, E% m
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Project Management: 6 ]2 q& e. u$ _) x' _+ K
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• Proven Project Management ability of leading projects with major budgets and highly complex scope; including internal revenue claiming and forecasting * U, s6 t2 O4 t7 ?
, u/ V+ }. u7 |; \- O% g• Anticipates major project challenges; proactively leads project team and client to compelling solutions ) o u1 |5 u; i/ m4 h( |) D1 m
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• Orients projects towards delivering maximum business impact to clients and to Fair Isaac & R( l% B7 n4 }0 X4 X) z
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• Communicates pro-actively with other Fair Isaac units (Market Offering Management, Strategic Accounts); resolves project issues within minimal support outside Delivery 3 f. j( s. {% x) v+ U s
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• Leads projects commensurate with the Analytics unit strategy and vision
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* g3 S$ T! ~6 t+ mManagement:
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• Acknowledged as extremely proactive, responsive, and adding high value to projects by clients
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• Provide a central point for all client contact, managing expectations and delivering high value, high quality solutions
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+ v* h8 W: o4 z• Leads clients to achievable success criteria embraced by client
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• Leads client towards key decisions that lead to project success
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# @6 i7 U9 I4 e( v: x( m9 N8 c% `* ]2 B• Leads efforts to resolve deal issues
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, ^; b0 i9 r' E H7 `. m• Effectively chairs meetings with client and Fair Isaac senior management
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• Motivates clients to buy additional add-on services
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• Strong command of business language; communicates persuasively and effectively
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5 q2 e/ h1 n5 L3 o4 T: N$ J) @& s• Manages and structures the project process and plans to be accurate and reflective of the ROI and business & strategic objectives ( _, x2 Y R% L; I l2 }; m9 I
* ^$ x& P! h# ~: _& HDomain / Analytical Knowledge: ( U8 h. u* } W; | L' L I7 a3 J* Q4 L
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• Predictive & decision modelling experience 7 r! T# _ m3 k/ C- m) j7 o+ ?
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• Financial services industry knowledge / best practice; particularly in the area of Basel II and regulatory compliance
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5 V/ k% h' i+ L! E! y( g. v; y2 g• Basel II , F5 W5 z( \9 R; l, J9 e4 w/ h, [* \
# C+ I" N6 x8 J) _• EAD & LGD modelling
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• Previous people management experience, including development, mentoring and coaching of junior staff
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• Management experience gained in a Credit Risk Management environment |
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