Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

2 j; D' F0 H; J$ \Technical Support Representative
, i2 k/ u! L) p! x  D6 oContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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) j" b4 i0 ]6 A3 [  [. U0 @If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
' y+ D, H. J  W: R: A0 ]•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
" u9 ?% a# V5 U. s8 ~2 _( v& k•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
( o. G1 m6 `( G- t•        Documentation of technical procedures
9 H. C! O: |  Q: @5 w8 o/ C1 |. s•        Trouble shooting client network issues
$ c7 p/ k0 h" F+ t4 [•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
  ?  T  R& ~4 p( J: t& B6 t•        Communicate and translate client requirements in Mandarin
: M2 S& n  i2 N& }& B- U•        Work evenings as required
! p: [8 }9 s! c6 x" P& eSkills and Knowledge Required
! j; d( T8 J8 B; y6 Z- w9 V! N( Y•        Customer service skills
/ Z3 ?, U& v; @( J•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
9 w. ~  S: A' ]. z4 N1 U: Y' N•        Comfort dealing with multiple and varied assignments
8 E! U9 J  [0 g- G6 \  V•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
' _+ S+ ~$ ]% _1 b5 ]( V; g•        Ability to work independently
5 r0 {' h, ~- R* x6 H+ r•        Ability to communicate fluently in both English and Mandarin
Experience and Education
& S) G; W3 c! O6 n) u. z# K•        Technical degree or diploma
! O, b8 Q# c/ S* [- x•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.