Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
$ J9 s4 C0 q9 o: \1 VContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
  x! y& }2 U3 f0 |- Z9 W
If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
! r, y% B& |6 ~& ]Position Responsibilities:
# t/ ~% n: i! E" r- Q8 S9 q" |•        Installation, configuration and trouble shooting of software for process control
" u2 a- L) m! q1 `" ~•        Identification and replication of software defects  
4 @. x& Q1 O8 _( y! G. G% p. i•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
. }0 E, G) p$ ]: C  g•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
6 w. N' K7 x6 d! w' c& f•        Responsible for maintenance of internal ticketing system
5 A3 [" D, ?1 e( d! h•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
2 W, w9 z% v; ~, O; Y; i1 T•        System training
" @( o! m: w# A( `9 a' ^$ S5 t% |•        Communicate and translate client requirements in Mandarin
9 y* o) v; I. O4 G& j! \" T: n4 U# i•        Work evenings as required
" @+ D! b; |/ e0 u5 wSkills and Knowledge Required
•        Customer service skills
0 v2 i7 n% v/ a•        Technical writing skills
•        C++ development skills
$ N" B7 l8 I4 T- k0 v( ^•        Software Trouble shooting skills, or the ability to recognize external issues.
% [1 e& L# h: ?5 c' P( Z•        Network trouble shooting skills
•        Excellent interpersonal and team skills
% S6 V7 ?8 x, b/ I•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
8 H! K& }; c( t•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
/ l6 T7 A9 O, m( L. n6 MExperience and Education
+ y& F- _# }$ U- l) k•        Technical degree or diploma
•        2 years experience in a technical support role
/ |) _$ \; w5 W! YMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.