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Desktop Support Team Leader
Systems Analyst III
8 m; p1 g' l  ~0 q# \Job Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
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5 l: t/ @! z, C1 k- v- T& l8 hCorporate Services - Customer Support
Work Location: 12th Floor Century Place
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FUNCTIONS:
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' e0 w4 f# S# I6 q& w2 ]8 F8 X) C" [The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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; i! ~+ a! X& R; L) U3 a· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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· Working with other operational areas in maintaining an ever evolving desktop support model.
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# s- f8 v: `. u· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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# t/ V3 C- x  `% z' V0 p: [· Performing quality assurance for work performed, in response to customer requests.

· Researching, planning, producing and presenting technical recommendations by formal reports.

· Establishing standards, procedures and documentation for the Desktop Support area.

· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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# q# d9 X6 `# ~3 _JOB REQUIREMENTS:
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  Y; ]  i! f1 ^9 `5 ^% O· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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) V9 M& T+ K+ T, ?" C* O6 |9 u1 M· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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) v) d4 v. b2 t/ _. [! W% w% N* m· Experience in supervision, leading,and managing a team of technical experts is essential.
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4 Z' q8 P* C' g4 F4 a· Demonstrated expertise in streamlining of processes to improve operational efficiency.

% k" V" j8 A! m+ O( V% B· Strong technical, communication skills (both verbal and written) are required.
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# R0 d) i9 g# O  D· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

· Strong analytical, problem solving and project management skills.

· Strong customer focused approach to delivery of service is essential.

6 d& }; A: w6 r; o· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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HOURS OF WORK:
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33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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. o8 t8 @; v% Q) w3 LSALARY RANGE:
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21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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, V% i; Y# n6 O7 Y# V5 C+ b9 ^Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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5 u& u7 `! I; [7 Y$ |7 i5 YOpening Date: 十月 27, 2005
# N% f8 ^1 k7 t6 u( o. uClosing Date: 十一月 07, 2005
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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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