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Customer Help Representative - Edmonton – ADV14748 H: W- w- Z% m* d
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About TELUS
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; o- C$ y) Y8 d# `9 eTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move. 6 x0 n+ q+ z' t, G
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6 {) R0 Y0 `6 @0 ?) z5 u* nKey Responsibilities:
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3 `& q% J3 N: V$ dWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services. l: ?3 i( l6 r* E8 P
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! c! w! X1 ~2 y) u+ l9 aYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.
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, E! v; G5 m" |" j In this position, you will:
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Provide service to TELUS customers.& t/ ^5 C- t0 V7 H
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery- }" _- q) m, n- m6 K0 C6 L- E# N" U
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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' l! N t. C2 K In return:5 _0 d; R% a) ?$ r) R
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning./ a: k4 e: b' w8 m1 ?. |
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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Qualifications : e1 h% T. ^2 k3 v+ E- ?
Required Knowledge:
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! a3 R0 E! e+ u3 O9 @) vTechnical knowledge of data/IP products and services.2 ?) \! ~9 u2 C3 K/ `. S+ R
Technical knowledge of voice products and services is an asset.
( {; Y& e6 Z3 z; B! RTechnical knowledge of the Internet, Internet technologies, and technological/industry trends.1 e; h! D' b& J' D; _+ f9 ~2 s$ S0 `/ j0 C
Familiarity with trouble reporting systems is an asset.
& y9 M4 c# e% _$ C8 U' t& hSuccessful experience in a customer service environment.2 N8 ^' l: a* ^
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.0 C0 M/ w3 p, f9 r& @
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Required Skills and Abilities:9 Z) Q5 f: s- F3 r2 f& e
! t5 b( c- [) p. W3 }# W$ {Must have exceptional interpersonal, oral, and written communication skills." e% M, O# @* K0 v
Strong problem-solving and trouble-shooting skills.5 y8 F9 w% R/ r k: h6 ^8 c2 F1 I" }
Ability to work independently with minimal supervision. b) |6 S% x4 R4 }- U9 W- [ [
Must maintain a high degree of accuracy and attention to detail.
$ k# |. [ A- |* N6 t2 x7 x aAbility to effectively compile and analyze data and make sound recommendations." t( x4 U3 ?5 u% }
An aptitude for recognizing and creating sales leads is an asset.3 ^( C9 u5 p! C! }; l
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Additional Requirements: ( d* }: g- F! l5 w
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Reliability and regular attendance is essential.
" E- I3 R$ j1 M# o8 h, Y/ SMust be able to work in a measured and monitored environment.
9 X4 L/ d# ?3 A) l% h$ RAbility to work efficiently in an environment with limited ability to move about.
) N3 f: u: o* q) g1 o8 Z+ YMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays)., y$ P9 \9 x0 B% c: n
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.6 {! f+ T: |/ A: P
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+ g4 e4 A7 p, b8 n TELUS Values in Action
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0 `- h; S, L: }% n8 T5 ]# r0 cTELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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+ R; y+ v) n4 s6 QWe embrace change and initiate opportunity
$ w+ [! i, f- a1 \, T% xWe have a passion for growth
' w1 c! n; {, |9 ^* \* JWe believe in spirited teamwork
' c, ]% t: Q- q* AWe have the courage to innovate6 A" Y$ v. Y7 i( n, O
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2 X, M: {8 w) r; E& @6 FAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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