ASSIST Community Services Centre - Receptionist/Immigration Services Worker

ASSIST

Employment Opportunity
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Position Title: Receptionist/Immigration Services Worker (Temporary position for Maternity Leave)
Term: 1 year contract
Hours of Work: Part-time: 21 hours per week
9 L& t1 G6 O. Y# N+ E0 cClosing Date: October 5, 2010

7 P# `# U! L, G% JJob Description
-Answer multi-line phone calls professionally, politely and directing the calls correctly.
9 \# E) ]: z8 \; H' w-Assist with providing counter services and act as relieve to the other Immigrant Services Worker
-Reports to the program manager and provides clerical support to all members of the ISP team
-Helping Immigrants with Language Barriers to interpret and explain English letters, pamphlets, notices in Cantonese or Mandarin as requested by the client
: Q" J5 D1 d8 h% F, E. w; M" ?-Train and supervise volunteers at front counter or reception

& [: \9 ~3 D1 C/ zQualifications:
$ q; {& `& q9 i5 u" K8 v# J$ A3 z-High school diploma or above, two years or more related work experience
: D% ^2 X; B* S% _-Exceptional customer service skills, ability to handle multi-task requirement
. y. ?% d0 F/ f% _( a' |-Works well under pressure, ability to work well independently as well as in a team
5 z; }8 B- X3 B& g; w7 d-Good oral and written communication in English and Chinese (Mandarin and Cantonese) and willing to learn one of the Chinese dialects if only proficient in one
-Requires police security check at the expense of employee and child welfare check
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Detailed job descriptions are available at www.assistcsc.org. Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: Rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.