Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

$ w( Y/ t/ }7 ]& |5 h; J# _Job Responsibilities:
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! y/ A/ X: q) c1 M+ v* Q# ~Reception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
/ L! Z. `, N* I/ x: U7 c/ T' x: p•        Answer multi line telephone system

Administration:
•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
•        Update and maintain databases
) S# I0 X  b% d, P. d3 ], D' V( f# G( b•        Generate monthly reports and statistics
1 X5 b; d, H. X3 Q% p/ R5 ]; m•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
- a! @' |; s  U' G0 u! g8 x$ A' n•        Write and revise business correspondence and forms
0 @" l# [( ]: g+ r•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
2 e9 J4 D% c% q: A2 I$ e; m& w" Q•        Thorough knowledge of services and programs offered by the Counselling Centre
; P9 A0 L: W/ K) R% U•        Ability to handle inquiries about programs and services to other community agencies and to clients
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Qualifications:
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•        Minimum two years experience in areas related to office reception and office procedure
8 N- ?2 l9 K8 k* z8 e•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
* Q  D9 C: X  Z1 [•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
•        Strong customer service skills
0 Z7 Z+ M2 q: ~! r5 C•        Strong organizational skills and abilities
/ N' v8 |8 i' q•        Knowledge of HOMES database an asset
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6 U5 {$ r  D) J  n1 l1 KHow to apply:
Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
Application deadline: October 22, 2010