Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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Job Description
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: b/ {3 b6 V& M- f" I6 \Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)
. w0 N6 K6 A; N$ |  y0 z0 m
Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

& D4 m, d# W8 M) MKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
7 p: N+ I% v& i9 s% v•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
1 d& k1 Z2 ~/ N; c/ ~  H•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
/ K, m# J8 k6 a# V•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
/ u  f5 t8 l4 p1 J" v•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
, V, ^- M  _3 N, B5 A3 h5 c•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager

+ ]4 v2 O( \9 q2 X6 {! X3 [1 rKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
+ B9 s0 C/ d' g2 G! x5 ~) D•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
  l9 Y7 k! B" x, E8 e' ?•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
Qualifications:
/ k- r- ^* Y& |1 K9 Z5 \+ c•        2-4 years of office and clerical experience
  s1 Q+ }7 f- p; n( ^# H•        Receptionist or customer service experience in a fast paced environment
  x+ c4 E! I0 t0 V•        Demonstrate workplace maturity and professionalism
5 J- t3 h4 ?% I6 g- k•        Ability to work well under minimal supervision

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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
8 J" w  N0 F9 q/ p% U3 ?谢谢大家。