Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
$ l5 N7 M; I. ~+ }# }8 P( O9 n/ zDate Posted: 7-Dec-2012
. n5 d. g% H; _5 y1 ~! M% \; A& B2 GEmail: whg7104@whg.com
, M( f- p; q4 G
Job Details
2 _( X* ^2 q( c7 p5 ?3 FJob Description:
4 C" w) c6 u! I4 T/ wJob Responsibilities
- E' {  p# ^# r7 n4 q4 M  H4 m•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
* D7 V- {" B% @6 F  {" G' K& j# J•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
1 P; i$ Z* i, D) S•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
* f4 b8 J/ n! W4 B5 k. V•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
8 {" s: d9 ^8 M$ N•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
: M, C3 B: P5 r3 ?' J. r•        Leading and coaching to provide exceptional guest service.
" s  f( S, {! c3 e, z•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
: q: I2 W( w) [0 C•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
4 I& b: _  G# L" w1 ^9 [/ Z•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
& a' @6 {& g6 ~) y! k* \; e6 b•        Any other tasks assigned by the General Manager

5 Q7 Z# G' H5 P$ N9 tRequirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
  F$ d! N$ b; x0 \$ ~1 t! Z; W: g! Y% B, Z• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
6 S. C  n6 Q$ ], G) C  M) M5 r• Background in the development & execution of business and operating budgets;
* H# h& V9 O, G/ |! q* Y• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
0 C7 B9 x: r7 I7 A1 I' H+ y• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
! F# x( ^  `( u8 t2 }) u• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

0 r9 d& y1 x2 I( S# {Additional Details
Job Available: Immediately
Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
- o' A( |8 X. w6 dManagement Position: Yes
) @  o; I1 q3 u7 c2 F6 IEntry Level Position: No
0 T' p9 Z3 k( N1 [# e/ n( }Industry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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