Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
+ j  ~2 x2 _" s" X* o9 IContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

! A, ?% K, d: a# ]5 X. t: MIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
/ t( E# q# c1 D1 I' FPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
* p7 O5 n" E. r; a•        Phone and e-mail support for internal and external clients  
3 ^  h( u, B. e3 G4 N8 y•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
. R3 |& J( O5 M•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
/ O* a, [& R- k9 s; z# W% \•        Involvement in the development and design of a trouble shooting tool for client.
2 a" Z; V3 G/ H# F" G( |•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
6 h. p# H! H8 _& V( Q; `' U•        Network trouble shooting skills
•        Excellent interpersonal and team skills
4 V0 h7 Q; B. x/ I% J+ G•        Comfort dealing with multiple and varied assignments
  q0 h# M$ y, y9 ^•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
5 g# |2 c  R) J2 }•        Technical degree or diploma
. U0 [. P% Z5 I3 k8 o* k•        2 years experience in a technical support role
2 _8 U8 B/ X9 {1 d5 G3 zMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.