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Customer Help Representative - Edmonton – ADV1474
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' h1 m. U$ c4 @- ^" W1 rAbout TELUS
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9 M3 Q* U4 K; T3 ]& YTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.
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Key Responsibilities:7 B6 a$ u' I8 H0 O1 x! I8 ~
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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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8 p0 U3 u- Q) s k c# P) tYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.
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$ O. ~9 D% T: r. Q; g% G1 h In this position, you will: 3 x2 G* Q3 D. c/ e* }
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Provide service to TELUS customers.
' p( Z' @) w9 I% z/ FIdentify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
5 ~1 N% y1 D. K& HHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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In return:
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.; c4 |$ D+ ?; B) a% {
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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Qualifications 2 N) v- }0 `3 a- G4 z
Required Knowledge:
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Technical knowledge of data/IP products and services.
$ f" I' g' x! DTechnical knowledge of voice products and services is an asset.
8 k2 s. S- c9 tTechnical knowledge of the Internet, Internet technologies, and technological/industry trends.: h8 N, O! W' Z. `2 t
Familiarity with trouble reporting systems is an asset. U" q" v5 p, u- H. D7 v
Successful experience in a customer service environment.
% t/ B. s* l7 S5 xWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset.1 n2 {+ p. o: t0 }
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/ E9 @/ M& s( RRequired Skills and Abilities:+ G6 s9 J7 H. N9 {& \ F* B/ a+ S8 Y8 p
( p# O1 ^* |+ ~' t* r* K" V% KMust have exceptional interpersonal, oral, and written communication skills.( {; S6 B2 F8 y4 Z
Strong problem-solving and trouble-shooting skills.
% p b r1 c2 f# s, a1 M: yAbility to work independently with minimal supervision.# N0 |) Y2 k. T8 L: {
Must maintain a high degree of accuracy and attention to detail.
5 y1 B, U2 W Z1 o9 B* |Ability to effectively compile and analyze data and make sound recommendations.
" l$ R7 w3 \) G* N& |% k% w6 jAn aptitude for recognizing and creating sales leads is an asset.
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Additional Requirements:
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& K+ `* r, x' x' h0 Q! Z9 YReliability and regular attendance is essential.
0 q- ]5 X. ?- @2 V3 ]Must be able to work in a measured and monitored environment.0 T1 r1 ]% X4 D) x
Ability to work efficiently in an environment with limited ability to move about.
" U* g; m( o& ]Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).8 p6 a- h$ ~+ o9 H% L3 P
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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TELUS Values in Action9 ~# A1 m/ C" N4 c
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TELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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( ^5 |# t9 R( I0 \* ~We embrace change and initiate opportunity: m6 e5 v7 Y& y
We have a passion for growth
8 S V7 f! D" l% k+ L8 D' |: i8 pWe believe in spirited teamwork+ c0 H+ o/ T0 E8 {. y! {, W7 B
We have the courage to innovate
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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