Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

5 \2 z6 r2 P( H- z: E. s( jJob Responsibilities:
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Reception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
6 e+ u+ d- ~5 F# C& N3 ]6 P•        Answer multi line telephone system
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9 b1 M7 D9 m2 e- ~Administration:
2 T, Z) e1 t2 W/ u•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
/ {6 F( ~% W1 t0 P8 r+ R•        Input and manage high volume of data
4 A  _9 e+ ~3 T8 }, w8 d- Q( m( z•        Update and maintain databases
5 G& Q: P% b5 ]* H) C•        Generate monthly reports and statistics
" G4 Z% s8 o* a•        Organize and directly support group materials and documentation
+ e- B" a# T) N3 C, J$ v  x; Z•        Process payments and complete weekly deposits
7 o- A  i# A8 _; ~2 l: p* Q•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:

•        Minimum two years experience in areas related to office reception and office procedure
. E% p; `1 X2 A" |, f# J% H+ Z•        Proven experience and proficiency in Microsoft Office including ACCESS
) m7 v6 [" o6 r; _$ o% A5 p•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
0 x- s' u7 N9 ?' E/ _- n; e9 d•        Strong customer service skills
' M( E! m, y( i+ s# ^•        Strong organizational skills and abilities
/ {8 o! `" O# i•        Knowledge of HOMES database an asset
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4 Z6 n5 A5 V, ?" B# NHow to apply:
5 Y: X% Y  Y# D7 A( ?Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
Application deadline: October 22, 2010