CRA Notice of Job Opportunity

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CRA Notice of Job Opportunity
Selection Process Number:    2011-9886-PRA-1294-2002
  k" I+ u; F/ Y  {Advertisement Number:    00009886

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IT Infrastructure Support Analyst, Edmonton Tax Services Office, Edmonton, Alberta, English

Lateral move / Acting / Term


8 P/ U  R3 V& N, }( J. ~. VSalary range:
3 a3 k2 B! Q7 z" m$ 52,501 to $ 65,584 annually
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6 F  Z: X" }5 ^# uWho can apply:
4 {) _/ W5 c& `5 j& J& s6 q- DPersons residing and/or employed within a 100 kilometre radius of the city of Edmonton, Alberta.
Preference will be given to Canadian citizens or permanent residents/landed immigrants.

The area of selection will consider individuals with preferred status who live at a reasonable commuting distance to the position(s) being staffed.
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" m2 p! J  i+ d* l5 dApplicants must be prepared to travel at their own expense to Edmonton for purposes of testing and/or interviews. Any cost incurred for relocation will be the responsibility of the candidate.
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Final date for receipt of applications:
0 N+ O* Y1 @) cMarch 09, 2011 11:30 PM Eastern Time
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General Information
Preference may be given to the first 150 applications meeting the prerequisite requirements; additional applications may be considered as needed. If you are considered further, you will be notified in writing of the date, time and location of your testing session.
! y  u. f; d# K7 F4 D! @% g5 \The closing date specified on this Notice of Job Opportunity is subject to change, either to extend the notice period where insufficient candidates apply, or to shorten the notice period where an overabundance of candidates apply. You are encouraged to submit your application as soon as possible.

. U( M+ }* B: G* s; H& n- HHOW TO APPLY:
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ONLY ON-LINE applications received by the closing date will be accepted.
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A successfully transmitted application will immediately generate a confirmation number that you should retain for your records. The number is in the following format: 2011-9886-PRA-1294-2002-(dd/mm/yyyy)-(time)-(first four letters of family name).

+ `; X9 C8 |3 ~- n2 F$ x  cFor candidates who do not have Internet access, a toll-free general enquiries/reader service telephone line is available. The toll free numbers are: 1-800-571-7150 (bilingual service), and 1-800-465-7735 (TTY service for the deaf and hearing impaired).
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8 h0 A$ g. b0 H/ P4 V6 o7 {ONLY APPLICANTS WHO CLEARLY DEMONSTRATE ON THEIR APPLICATION THAT THEY MEET THE PRE-REQUISITE REQUIREMENTS (AREA OF SELECTION, EDUCATION AND EXPERIENCE) FOR THIS POSITION WILL BE CONSIDERED FOR ASSESSMENT.
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2 l' F2 n1 h9 r' M0 i  |The CRA is committed to the values and principles of employment equity. If you require any accommodations (for instance, an alternative method of assessment, a technical aid, or accessibility requirements) at any stage of the assessment process, please contact us so that we can take the appropriate measures to facilitate your full participation. The nature of any accommodation need(s) should be specified in the Employment Equity section in the online application.
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* M* W: A' F7 O+ r. C! u3 s0 DAll communication methods, including email, are at some risk to access by unauthorized parties. However, the security risk when using email is slight, and it is an efficient way to communicate (low cost and high speed). For this selection process, contact regarding this process will be via email.

Candidates who apply to selection processes should include an email address that accepts email from unknown users (some email systems block these types of email).
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If special circumstances (vacation, sickness, etc.) prevent you from having access to your email system OR if you do not have access to an email system, it is your responsibility to inform us.
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Furthermore, if you DO NOT wish to receive results by email it is your responsibility to inform us. In this case, there will be a delay from the time we issue the letters until you receive them.

5 O; Y4 N. t) U5 jThe pool established as a result of this selection process may be used to staff within the Information Technology Services Division of the Edmonton Tax Services Office. The qualified pool from this selection process may also be used to staff similar positions within the Canada Revenue Agency. Candidates who are found qualified will be considered for positions as they become available.
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8 ^, u5 P$ ^  J/ J, o8 U( `The Canada Revenue Agency (CRA) would like to thank all applicants for their interest; however, only those selected for further consideration will be contacted.
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# F% n: X: H8 {Job Description and Duties
Delivers, integrates, enhances, maintains, and supports the operation of IT infrastructure and services. This includes activities such as:
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! O( c/ S/ o/ L5 j3 b, c•installing, integrating, configuring, monitoring and testing components in the computing environment;

5 c2 q7 v. @9 L•installing, maintaining, supporting, configuring, and troubleshooting public interface devices, such as public information terminals in kiosks, Web sites and automated call centres, and software on multiple platforms;

•logging, monitoring, investigating and resolving problems;
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7 U. N$ h4 l0 N( `1 ~$ a( S0 Q•updating and maintaining hardware and software inventory and monitoring system component performance and usage;
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•providing technical advice to colleagues and clients;
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4 x8 t$ w; @4 I2 R1 v% V* l•preparing local guidelines, procedures, reports and documents;

•supporting backup and recovery processes and procedures for the computing environment;
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•administering and issuing user ID's, user profiles and security passwords;
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•ensuring that security policies, standards and procedures are followed and understood; and

. u6 m( f5 c! {9 E•assessing the impact of hardware and software changes on the computing environment; and identifying IT procurement requirements; and
$ q* n5 `  _; {Following CRA’s IT policies, standards and guidelines.
Maintaining personal technical currency.

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/ A1 A2 O$ r, m% w( L' Q0 lExperience
, m7 `) d( \/ C: X/ L, XPLEASE NOTE: This process is being used to staff entry-level positions. Workplace experience is not mandatory, but may be considered an asset at the placement stage.
Describe any recent* and relevant Information Technology experience you have maintaining and supporting IT systems.
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$ T# e3 U" ?. g) `$ zExperience is not required for candidates who meet Education Factor A below.


( k2 z9 x+ y. }5 v•Candidates without workplace experience should enter 'None' in the mandatory fields of the electronic application.
5 Z* D. N" w8 H' l" `( Q: R4 l0 j•Candidates with workplace experience should provide complete information regarding their workplace experience in the mandatory fields of the electronic application.
If you meet Education Factor B below, describe any recent* and relevant Information Technology experience you have.
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6 X4 [  w) k+ H: j/ O' n: C7 j9 q: Y*Recent is defined as within the last 4 years.

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Education
A) A university degree or a college diploma, from a recognized postsecondary institution, in computer science, information technology (IT), information management, or other specializations relevant to the position.
OR

+ O6 _9 f2 C: ]/ M/ r% ?1 a) pB) Any university degree and 2 years of information technology experience.

Proof of education MUST be provided by the closing date to support the educational criteria. Failure to provide proof of education will result in disqualification from further consideration. Educational proof must be faxed to Barbara Dixon at 780-495-3284 or mailed to:
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Barbara Dixon
Selection Board Chairperson
. p1 U/ f5 i$ m" g( s) H2 g9700 Jasper Avenue
; @/ b" S/ B' N4 r! @Edmonton, AB T5J 4C8

Your proof of education should state the following reference number: 2011-9886-PRA-1225-2002. Please ensure your name is on your correspondence.
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) g) v. L1 a& x5 u+ U9 }You will be required to present original copies of your Diploma and\or Degree at the standardized testing session to support the educational criteria.
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4 R8 \! x$ X/ s: z1 zCandidates with foreign education credentials are required to provide proof of Canadian equivalency. For more information, you may refer to the Canadian Information Centre of International Credentials at www.cicic.ca.
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6 @0 c2 u! y/ S2 w$ r6 A7 DConditions of Employment
& q& Z& b1 q. K•Travel Required
•Valid Driver's License or personal mobility to a degree normally associated with the possession of a driver's license
$ u1 J5 h" P! M; _•Willingness and ability to rotate between shifts.
•Willingness to work overtime when required
8 O5 K  l, v) _' v2 m* a9 ^$ u•Ability to lift up to 20 kg
Security Clearance

8 ?9 {9 R$ K% F1 y' f2 Q# kIf you are invited to a testing session, you will be required to complete Personnel Screening forms so that a reliability check can be conducted. You will be required to bring the original and a photocopy of the documents listed below to the test session. Photocopying services will not be provided.

8 z+ _6 r, S* M1 x, v9 H. e/ R' cTwo of the following documents are required:

•Valid Canadian passport
•Other passports with a Citizenship Certificate or Immigrant VISA and Record of Landing document
•Birth Certificate
•Baptismal Certificate
•Valid Canadian driver’s license WITH a laminate photograph
NOTE: If your country of birth is outside of Canada, you MUST provide your Immigration Papers AND either a Record of Landing document or Canadian Citizenship Card.

+ ?: Z5 _$ V4 ^+ i# _* F3 i/ EReliability/Security: Reliability Status


For a list of prerequisites, assessment standards, conditions of employment and placement criteria, please see Statement of staffing requirements.
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Apply Online

Important Notice
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Date posted: 2011-02-23
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2 s+ ^( I; y4 l. oCRA Statement of Staffing Requirements Selection Process Number:    2011-9886-PRA-1294-2002
Advertisement Number:    00009886
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IT Infrastructure Support Analyst, Edmonton Tax Services Office, Edmonton, Alberta, English

1 k* @5 ^- k9 p# tLateral move / Acting / Term

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Prerequisites
Education
A) A university degree or a college diploma, from a recognized postsecondary institution, in computer science, information technology (IT), information management, or other specializations relevant to the position.
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' r( R( @4 y, FB) Any university degree and 2 years of information technology experience.

Proof of education MUST be provided by the closing date to support the educational criteria. Failure to provide proof of education will result in disqualification from further consideration. Educational proof must be faxed to Barbara Dixon at 780-495-3284 or mailed to:

, Q: o7 _9 g( bBarbara Dixon
Selection Board Chairperson
9700 Jasper Avenue
3 `9 s* o- W/ TEdmonton, AB T5J 4C8
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2 t* T" X) P+ s2 `7 t- @Your proof of education should state the following reference number: 2011-9886-PRA-1225-2002. Please ensure your name is on your correspondence.
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You will be required to present original copies of your Diploma and\or Degree at the standardized testing session to support the educational criteria.

Candidates with foreign education credentials are required to provide proof of Canadian equivalency. For more information, you may refer to the Canadian Information Centre of International Credentials at www.cicic.ca.
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Experience
) r0 Y5 t. h2 ^) Q% e$ F! tPLEASE NOTE: This process is being used to staff entry-level positions. Workplace experience is not mandatory, but may be considered an asset at the placement stage.
! G/ P6 s! M4 u; T! [* zDescribe any recent* and relevant Information Technology experience you have maintaining and supporting IT systems.

Experience is not required for candidates who meet Education Factor A below.

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•Candidates without workplace experience should enter 'None' in the mandatory fields of the electronic application.
•Candidates with workplace experience should provide complete information regarding their workplace experience in the mandatory fields of the electronic application.
If you meet Education Factor B below, describe any recent* and relevant Information Technology experience you have.

. g, W; ?6 S! }' x" c*Recent is defined as within the last 4 years.
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- p( j+ x' Q+ ^8 vReturn to Top of Page

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Assessment
You may be assessed using one or more of the following tools:
•standardized test(s)
' O0 G1 X2 }9 C  J•written examination(s)
: V5 {7 m- N' t$ a1 P% w•interview(s)
•reference/performance check(s)
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Standardized Assessments:
The following competencies will be assessed using standardized assessment tools. All candidates must meet the indicated level for each competency in order to be placed in the qualified pool.
The following competency will be assessed using the Writing Skills in English – Multiple Choice Test (WSE-MCT):

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. p+ u' A) G7 I•Writing Skills - Level 2
The following competencies will be assessed using the Competency Based Behavioural Questionnaire (CBBQ):
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•Analytical Thinking - Level 1*
•Effective Interactive Communication - Level 1*
4 V( `. K* i% q1 Z& \•Teamwork and Cooperation - Level 1*
9 I2 P: W- ~% B" VThe following competency will be assessed using the Competency Based Organizational Questionnaire (CBOQ):
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9 i2 ~$ k7 w. O5 G3 {* \) i  j  W•Client Service Orientation - Level 1*
Please note: A candidate may retake these tests only after the retest period of 180 days has elapsed. Only the most recent results on the Writing Skills in English Multiple Choice Test are valid, regardless of whether they are higher or lower than previous results.

( b& M: I5 u- k+ FFor more information on each of these standardized tests, please access the following:

Writing Skills in English Multiple-Choice Test
& `: M) }) f6 t7 C8 t! hCompetency-Based Behavioural Questionnaire (CBBQ)
Competency-Based Organizational Questionnaire (CBOQ)


0 e' X/ C$ ]- R1 R& D! j1 T4 ^/ A1 pLocally Developed Tools:
  F. Q7 M4 R' a- u' @. vThe following qualifications will be assessed using examinations and/or interviews and/or reference checks. All candidates must meet the indicated pass mark for each qualification in order to be placed in the qualified pool.
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•Knowledge of Information Technology (60%)
•Ability to lift 20 kg (Pass/Fail)
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Please note: Two work related references will be required at a later date.

" M) M; y- |, RInformation Regarding Testing:
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The assessment phase will be tiered; therefore, candidates will only proceed if they have met the requirements in each tier of the process.



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" f' M; a: Z6 `0 s8 D. ZTier 1
Applicants meeting the prerequisites stated in this poster will be invited to write the Writing Skills in English, CBBQ, and CBOQ. You will be notified by email of the date, time and location of your testing session.

Tier 2
If you are successful in Tier 1, you will be invited for further assessment of the following:
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7 L+ I- L5 p( r' t0 [+ `$ V•Knowledge of Information Technology (60%)

•Ability to lift 20 kg (Pass/Fail)
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" [- I8 s/ m: B7 w2 e# O* ~•Dependability (70%)
% `- J- e6 \5 y$ E& P5 ]; z2 wFurther Requirements Upon Employment:
2 \* }( s0 G) O# @9 ~9 L, S# iThe Canada Revenue Agency has adopted the use of a Competency-Based Human Resources Management (CBHRM) System. CBHRM is a cornerstone for the CRA, providing the means to integrate human resources programs so that employees are selected, evaluated, developed, and promoted based on competencies that support organizational success. Competencies are at the centre of this system and support all other elements of CBHRM.
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Upon employment you will receive information sessions and opportunities for further assessment as part of a competency development program. Further assessment of the following competencies will be required to take advantage of future employment opportunities as an employee of the CRA.

# r8 V, l5 [. [( \  e8 `- |1 WAnalytical Thinking - Level 2
# u) d* ?4 O) ?- }6 u" O5 gClient Service Orientation - Level 2
Effective Interactive Communication - Level 2
Teamwork and Cooperation - Level 2
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Conditions of Employment
•Travel Required
4 R, M7 q( S; H$ @% J•Valid Driver's License or personal mobility to a degree normally associated with the possession of a driver's license
/ @; a1 \) p( _•Willingness and ability to rotate between shifts.
•Willingness to work overtime when required
•Ability to lift up to 20 kg
+ f% y, C* t& fSecurity Clearance
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If you are invited to a testing session, you will be required to complete Personnel Screening forms so that a reliability check can be conducted. You will be required to bring the original and a photocopy of the documents listed below to the test session. Photocopying services will not be provided.
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% L; n, k& N* l- z! b& BTwo of the following documents are required:
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* Y+ s& m% P, r1 ^* q4 L' ~•Valid Canadian passport
•Other passports with a Citizenship Certificate or Immigrant VISA and Record of Landing document
, K5 [- }" p3 g- D•Birth Certificate
+ {  }* J% e8 D. {2 ]% O•Baptismal Certificate
•Valid Canadian driver’s license WITH a laminate photograph
NOTE: If your country of birth is outside of Canada, you MUST provide your Immigration Papers AND either a Record of Landing document or Canadian Citizenship Card.

Reliability/Security: Reliability Status
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Placement Criteria
5 i/ h1 O# c9 M% [: g3 x( B% Z, dPlacement decisions will be based on one or more of the following criteria:

a) Geographic Location
b) Employment Equity
c) Results of one or more competencies*/qualifications*
+ R3 O0 _5 ~' \0 a% nd) Additional competency*/qualification* linked to work-specific requirements.
e) Depth, breadth, type, and/or quality of work-specific experience;
f) More in-depth assessment of a competency*/qualification* already assessed linked to work-specific requirements
7 ^2 _9 I6 ]8 o2 a1 I7 gg) For temporary placements:
i. Availability of candidate
! t2 ~9 i  ~; m; c3 W2 R. A3 @* Yii. Budgetary considerations
iii. Organizational criterion (for example, a work unit).
*A competency is any measurable or observable skill, ability, knowledge, or behavioral characteristic that contributes to successful performance.
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( ?; H; J# S$ q/ Y5 t! w# g5 H*A qualification includes knowledge, abilities/skills, aptitudes, personal suitability etc. which are not defined as a competency* by the CRA.
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Notwithstanding the results of this process, the Hiring Manager will consider affected or preferred status employees prior to any appointments being made from the pool.