Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

: C4 `/ ^8 _) `3 J8 I" iJob Description
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Position Title:  Receptionist/Immigrant Services Worker
. `6 ~& o* Z( l+ H! X6 U8 HHours of Work: Part-time (10 hours per week)
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4 C7 [: s( q# i. aPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

$ ~" o* W+ E6 _7 m$ XKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
+ J  l1 n' ]8 J•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
8 ^4 J9 Q- p9 K& q# ~•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
/ n( g! i; n  F& x1 r' r" i5 J•        Perform general office duties as assigned
•        Report to ISP Program Manager

7 s* G- z, [% ^, EKnowledge, Skills and Abilities Required:
, f, f$ B8 ^  F8 x$ b& H•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
8 }! F" T- y7 W% o# |5 `7 x5 w$ C& N•        Good English writing and oral communication skills
( E0 E* X( N3 X) W3 B•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
" s4 G- G. a9 t$ g•        Ability to address multi-task and set priority appropriately
/ U0 ^4 N5 b- _' @9 ?* t•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
. C3 Y0 M1 M, qQualifications:
  r$ u: a3 g. u9 i2 {  I3 Q•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
9 k# y" S  V6 ?& w/ QNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
& d% g' n0 C- `" Q7 O7 a( [' G谢谢大家。