Full time computer tech in Edmonton

qq1688

我一个朋友的公司想找一个computer tech full time..他的email是.  Sahang@suncor.com.
& U. Y/ ?" j2 Z3 o- Z0 H- u他不说也不会汉语，

Information Systems Desktop Support
0 i$ ~% x0 E  K: [% } 
 Duties:
) Q5 ]- |1 X4 M) v" q- ? 
    Perform Configuration and Release Management (ITIL definition) for the desktop and Citrix server environments
: D2 }4 }2 ^# E: Z% \) I& _    Initiate all requests, other than break/fix, for services provided by the Technology Support Services team through Service Request System (SRS)
( N% ^* f/ \5 P. @" D( y8 o9 t    Test and certify business applications
    Ensure O/S software (Windows XP, Vista etc) and productivity applications are available to employees and contracted personnel.
    Provide workstation standard documentation, certification testing and installation guidelines for the workstations environment
    Manage and complete certification testing and Security assessments for third party laptops.
' p6 U. M# i$ R    Support all standard desktop software and hardware devices.
8 \' o! N' ~* Y+ q    Develop policies and procedures to safeguard its systems and protect data and/or software on workstations
    Maintain Knowledge base of solutions
    Provide basic "how to" assistance for standard desktop productivity software
8 h, [/ T' l" x- w    Provide recovery assistance for file corruption and restores
9 K& ^2 p5 ?' @    Verify the most current versions of anti-virus and SMS agent software are installed and if not the case, take corrective action
! T6 Y3 P& z" E/ \    Assist with hardware and software incidents regarding system performance, poor response and system configuration
    Reassign tickets using the appropriate call types when required
: R% L: {  N# ~( e! Z    Approval of early "refresh" replacement  for problematic off-warranty devices
    Remain current with the industry in knowledge and use of technology and management products and make recommendations on optimization and new technology exploitation that will improve delivery of the Services efficiently and effectively.
! o/ f8 f2 A7 ~: v9 x) D* o    Communicate the defined Standard Products and Services to customers.
* R& u) K: }  E+ v% M    Support all Services-related Equipment and Software included in the IT Service Catalogue including both Standard and Non-Standard Products.
    Troubleshoot/diagnose and repair equipment, restoring it to good working order utilizing warranties wherever possible.
    Provide desk side support Services for Supported Desktop Standard Products at the customer’s work location and remote users within the established procedures.
3 a+ i/ o5 H) A    Provide deskside support Services for ad hoc customer training and how-to assistance.
    Provide standard remote support for non staffed locations.
    Ship replacement hardware for break fix.
    Remotely resolve software troubles via telephone and remote take over.
    Travel to applicable non-staffed locations and execute the activities requested.
1 R2 O9 ?1 O2 ]6 g- i    Provide priority service for named VIPs in staffed locations.
    Provide priority service for named VIPs at non staffed locations remotely.
4 A/ A6 O, w) i7 X$ R    Provide a high touch service including how to support for VIP's.
' C! S$ l: H% e: d, d    Provide 7x24x365 remote VIP support on a team-shared basis.
    Coordinate with 3rdparty service providers addressing installations, moves, adds, changes (IMAC’s) for voice network equipment.
    Provide assistance to user requests for help, clarification and incident resolution.
    Given the nature of technical support services in a changing business environment, must be receptive to commensurate change in roles and responsibilities as required.
    Other duties as assigned.
 
% z' p! ?5 Y. t/ _3 B* X 
$ x; h* p' L1 o 
" C. F8 H) [! I4 G% }; }2 h# v+ pIMAC Services - Desktops, Notebooks and Printers:
 
3 R. ~4 {- N! l$ G) e 
 
    Participate in annual "Evergreen" program (PCs and Printers)
    Monitor outstanding IMAC related service requests
# H- s7 m: A  P% C. @5 \+ `    Complete post move follow-up for office relocations (network connectivity)
    Connect/disconnect Assets to LAN
$ X. v/ l3 V: \! Y, a" X  j! R) ]    Install hardware and software in accordance with the documented processes and procedures and install business applications as requested.
; n4 l* r% Z- n) e+ Y    Implement developed policies and procedures to safeguard its systems and protect data and/or software on workstations
1 ^" [  O' f- W$ |6 j    Transfer end user's data and applications from old asset to new asset in accordance with the documented processes and procedures.
5 @. ?: l3 @3 g    Verify that current version anti-virus and SMS agent software are installed and take corrective action if that is not the case while upgrading or installation.
    Perform virus scan during installation as part of standard procedure and log a virus incident if any virus detected and follow escalation procedures.
    Quarterly Trend and SMS audit remediation
    Ensure standard physical security device(s) are implemented as part of any new installation
  K: T5 |# J4 p    Provide if required by end-user a brief desktop training orientation.
1 u) a/ _1 \0 q7 O    Remove old equipment and prepare old PC as per documented processes and procedures; dispose of packing materials
    Handle inventory processes to update inventory
1 H7 L* q5 m1 ]! O$ k6 w: `1 j+ [ 
3 ]: U! @* q# ?+ z  ], tRequired Skills/Experience:
8 r& h$ i  P5 c  k 
5 b0 ?9 J6 c4 r) w( [# uHard Skills
" C( {4 R( S0 S) E2 y+ Z2 C• Previous experience in oil and gas IT environment
& b8 Z2 @- f( c• Strong hardware/software troubleshooting skills
• Knowledge of oil and gas specific applications
0 ^! C0 }! D4 y• Understanding of large corporate IT Infrastructure
• 1 – 3 years IT Support experience
• At least 6 months experience supporting remote access software
• At least 6 months experience with an incident tracking system, such as Remedy
• At least 6 months experience support peripherals like printers and Blackberries
% ^& t- O' t: B' Z0 t4 y" n. m7 m; L• Have 1 - 5 years of IMAC experience conducting hardware roll-outs, refreshes, and other deployment related activities
. @+ q/ r" c8 y. b- \• Have 1 - 3 years of deskside support experience
• Have 1 - 5 years of break-fix experience
2 I1 X" D9 r" o• Have strong inter-networking and troubleshooting skills
 
/ l* @( Y3 ?2 F: G  I8 m. n4 }Certifications
• Any combination of: A+, Network +, an MCP or MCSE certifications
• Understanding of ITIL framework
/ q* L$ B+ c/ I* \$ f7 |) ~, F• May also have IBM Desktop/ Laptop Hardware Certifications / experience HP laserJet Printers Hardware Certifications / experience Microsoft OS/Software support knowledge / Certifications)
 
Soft Skills
• Excellent communication and inter-personal presentation skills
' D/ X! i! z: ?+ {& @( c3 {9 N7 n• Customer service driven - Technically oriented while maintaining the ability to positively interact with non-technical clients
• Creative problem-solver
• Conflict resolution skills
3 b+ R$ E4 j0 ~• Must be a self-starter and have the ability to manage multiple tasks
• Ability to work independently or as part of a team
• Ability to complete tasks effectively with minimal supervision
" ?+ @! N1 \% k- k, _- F7 m. @• Must be available to work flexible work schedules
  E; k9 [1 _; I8 v4 g$ W( B' s 

Focus

请问是suncor招吗？

qq1688

No........

qq1688

Suncor doesn't have IT team any more
( w5 X2 S2 J- R0 \' z

Focus

qq1688 发表于 2012-4-13 18:52
' h" ^. w5 F/ NNo........

请问有没有关于你朋友的公司介绍呢

qq1688

你可以给我朋友直接发email，我只是帮他忙，并不是特别了解。

qq1688

他们好像是给suncor做 IT service

summer_tina

看来suncor全部outsource了。。

summer_tina

帮顶！！！！！！

qq1688

summer_tina 发表于 2012-4-14 11:21
3 ^5 S8 q) ?9 A1 c# U帮顶！！！！！！