Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
Email: whg7104@whg.com

Job Details
Job Description:
Job Responsibilities
; M% v) G" l4 M: V& {' e•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
; @" [! Z7 ?9 P" @4 `•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
4 K( w1 j7 |3 V9 \% M•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
' u- E' @4 G' y/ V+ v& j  D5 k7 Z' l•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
( ]# D0 j. g$ p! W* \4 i/ ~•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
! G0 j0 `6 a6 c" @% O  s•        Weekly scheduling of the front desk staff.
# X/ }) k2 @9 a•        Manage rates on a daily basis for short and long term.
3 I6 F3 T, l/ @+ o: u9 v) @3 i•        Perform 3 month and one year evaluations and/or when needed.
. k$ Z: @4 z" R2 ?# ~3 Z. a( Y6 R9 t•        Leading and coaching to provide exceptional guest service.
* x, Q7 K* F3 K9 L/ @$ l•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
" v6 g" C1 _# f$ ?5 N•        Attend Cluster meetings.
  g2 [6 d" a; X•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
* l: y- e& _& }% M( E•        Handle PMS computer problems in each department
& ?# W  K# d* V# `3 h/ m  z, x•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
& s2 C) A; m. w+ o2 @•        Any other tasks assigned by the General Manager
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# n$ T6 W& W$ URequirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
# r1 S0 l8 p' @* X/ {- I• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
* B2 L0 m/ w3 C3 g6 j5 U" f• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
' n! v3 r  N6 z5 i# |• High level of creativity and innovation;
0 Q/ U2 U( ~3 I+ W2 n7 ~• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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Additional Details
Job Available: Immediately
5 W/ O* C! V. J( D: h. M2 g! \Bonus Plan: Yes
9 P+ l4 V3 D7 O) {$ h6 f0 }Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
- l3 J' P. Y, I8 t9 cOther: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
) b, ]  N( Y- r# J* V5 xManagement Position: Yes
Entry Level Position: No
Industry Categories:Hotel/Resort
; r& f3 x. M: A2 Y0 I" ?7 hPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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